WFM expert / Consultant / Planner/Forecaster
PlanMen is one the leading players in Europe in the area of Workforce Management. As a result of our knowledge, skills and experience, we are in a position to temporarily or permanently support organisations. PlanMen ensures the right balance in the organisations with whom we work by integrating planning into the organisation's operational management. We forecast, schedule and perform traffic control. We always evaluate what goes well and what doesn't in order to continue to learn and develop. The employees from the organisations with whom we work always centre stage. Our philosophy is that a satisfied employee who is happy at work counts for two and produces greater output.
What we require
As a result of our successful approach in the field, we are expanding and therefore looking for PlanMen and PlanWomen with at least a Higher Professional Education level of working and thinking. In addition to that, a minimum of 4 years of relevant experience is essential. You have a wide range of experience as a WFM specialist in a contact centre environment and are familiar with one or more WFM packages. Furthermore, you have good written and verbal communication skills, are analytical and are capable of overseeing operational processes.
What we offer
Enjoyable and varied work in a professional and autonomous environment. We offer an excellent package of benefits with many individual options. In addition to that we attach great importance to our open and cooperative company culture. We are the only player on the market to offer total solutions for WFM issues, and we carry that banner with justifiable pride.
Our headquarters are located in a spectacular location in inspiring surroundings where we organise many activities for our employees.
Our primary and secondary terms of employment are excellent and are adjusted to your knowledge and experience. This position is full-time. We prefer a 40-hour work week; 32 hours is negotiable.