Links
In the list below you will find a number of links to relevant information about the discipline of forecasting and planning
Trade Associations
Contact Centres Association www.verenigingcontactcenters.nl
Employers' Association for Support Service Contact Centres www.wgcc.nl
Call Centre Managers Association www.ccma.nl
The Dutch Dialogue Marketing Association www.ddma.nl
Trade journals Telecommerce Magazine www.telecommerce.nl
Call centre magazine www.callcentermagazine.com
Quality
Institute of Telecom Organisations www.bereikbaarheid.nl
Customer Operations Performance Center www.copc.com
Books
Workforce Management www.callcenterboek.nl
Contact Centres www.callcenterboeken.nl
General Management www.managementboek.nl
The site for planners/forecasters
Plannersforum.nl www.plannersforum.nl
Other sites
www.callcenter.pagina.nl
www.contactcenterworld.com
News
2011: “Planning in optima forma”2011 PlanMen organizes their third WFM Conference at the Nyenrode Business University....
PlanMen takes off in Belgium
PlanMen is the Work Force Management specialist in the Netherlands for over three years now.
PlanMen starts planning for the Alpe d'HuZes Foundation
PlanMen is proud with the start of its cooperation with the Foundation Alpe d'HuZes.
PlanMen organizes a Master class in cooperation with Nyenrode Business University
PlanMen organizes a Master class in cooperation with Nyenrode Business University PlanMen wants to share their knowledge by organizing four...
WFM-conference: “Planning in 3D, the multiple dimensions of planning”
WFM-conference: “Planning in 3D, the multiple dimensions of planning” After the great success of last year, PlanMen will again organize a...
News features about contact centres and the use of WFM
Record numbers of contact centres are currently implementing Workforce Management Software. That was stated by the Pelorus Group, following their own research. ...